Week 32 - Surprises all round

Well, I phoned again today. I asked when my card would be ready and the HDJ sounded shocked to see that my cards/accounts were closed. I explained the whole thing about no Card unless the old card was cancelled, so she did some investigating. I found out a couple of things:

1 - They needed to make my accounts active again to get me a card. whatever....
2 - My card might be printed by the end of the week and sent to the courier company
3 - The average time for a brand new card to be delivered, (from application to delivery), is 1 month. So much for 5 days. Can't even remeber WHERE I heard that, it was so long ago.

I said that MIGHT wasn't good enough because I'd waited so long. She promised to phone the bank (FNB???) to find out where my card was, and then phone me back.

HA HA HA HA HA HA HA HA

I asked her to wait, I took out my phone and started recording the conversation. Asked her for the time (1:33PM), her name, how to spell it, and to promise me that she would phone me back. Thought I might get a better response once I'd told her I'd hold her to it. SO MUCH FOR THAT. Did she phone me back. NO! But she did give me the e-mail address for supervisors. Hope it's correct. Something like discoverycard_service_team@discovery.co.za. Let's see what they say...

Week 31 - June 2005 - Shocking Truth Revealed

...............

Well, after a wait of, what, half a second, are you ready for the punch line, the climax, the ultimate truth, the final twist in this macabre tale of shocking service and absolute cluelessness (is that a word?).

nobody knew they had to order an actual card for me.

There we go. I've said it. Shall I say it again, in case you missed it the first time.

NOBODY KNEW THEY HAD TO ORDER AN ACTUAL CREDIT CARD. A PIECE OF PLASTIC!

Do you think even I can understand this? It looks like, when I ordered an upgrade from a Debit "CARD" to a "GOLD CREDIT CARD", somebody was under the impression that all I ever wanted was a limit increase. And that nobody informed Discovery that my card had been destroyed like it should have been.

Sorry, read this post if you missed that.

I'm lucky now though, because after a wait of only 6 months, somebody has ordered me a new credit card. How sweet.

Week 31 - June 2005 - Part 2

Guess what. NO PHONE CALL!!! Are you really suprised? To tell you the truth, I am. He sounded like such a nice chap. So, let's see where he was.

A lovely sounding lady answered the phone today. She was surprised that yesterday's HDJ didn't phone me back. Her words: "But he always does?!" So, she'll find out what he says and one of them will DEFINITELY phone me back. ha ha ha ha... Am I REALLY starting to enjoy this torture? Could this possibly be a case of "Stockholm Syndrome" taking effect?

Well, yesterday's HDJ phoned from his "lunch break, as this was the only time he had to call me"... I like it. He was mailing his manager and would CC me so that I knew who I was dealing with. (I still haven't received the mail, by the way). Why would he be so keen to get a manager/supervisor in to keep me happy, after all this time?????.........................

TO BE CONTINUED...

Week 31 - June 2005

Well, I finally phoned them back. I helpful person on the other end of the phone was astounded that I had phoned 10 people, 6 of which had promised to phone me back, and not one of them had, except for 1, who phoned me back a week late. I practically made him promise 3 times to phone me back once he'd finished investigating where my card was. It was the usual story:

- Phone Delivery - "sorry, your card's been delivered - in March"!!!!!!!
- Put through to Discovery Card - "They had the wrong card. I'll look for it for you and phone you back before close of busines"